Shipping & Returns

Shipping Policy & Transit Times

Higher Fittings ships hydraulic fittings and adapters directly from our manufacturing and distribution facility. In-stock items are picked, inspected and packed for dispatch promptly after payment is confirmed. Large-volume and repeat distributor orders can be scheduled with flexible lead times — contact our team to arrange standing orders or blanket releases.

Processing & Cutoff Times

Order cutoff time is 3:00 PM (Pacific Time). Orders are subject to stock availability and may take up to 48 hours to process during peak periods. Expedited processing is available on request; please contact us to arrange faster handling. Backordered lines may affect the delivery timeline — we will notify you of any split shipments.

Carriers

We ship via major parcel carriers (FedEx, UPS, USPS) and LTL freight for pallet quantities. Tracking numbers are provided for every shipment. Oversized and extended pallets are quoted individually.

International Orders

We ship worldwide. International customers are responsible for applicable duties, taxes and import fees. Transit times vary by destination and service level.

Returns Process

  • To return a product, please contact customer service with your order number and part code. Our representative will review your request and issue an RMA number.
  • Include the RMA form in the return package and write the RMA number on the outside of the box.
  • Pack all items securely in their original packaging, including all paperwork, parts and accessories.
  • Returned items must be new, unused and in their original packaging. All returns are inspected upon receipt.
  • We recommend using a tracked and insured shipping service for your return.
  • Refunds are issued to the original payment method within 7–10 business days of receipt and inspection.
  • Assembly labor, custom processing and freight charges are non-refundable.

If You Ordered the Wrong Parts

Parts ordered in error may be returned within 30 days of delivery; a restocking fee may apply. Products must be unused, undamaged and in original, undisturbed packaging. Beyond 30 days, returns are at the discretion of management.

If We Sent You the Wrong or Defective Parts

Every order is checked for accuracy before dispatch. If you receive an incorrect or defective part, notify us within 30 days of delivery. We will ship the correct or replacement part right away and provide an RMA with a prepaid return label for the affected items.

Non-Returnable Items

Custom made-to-order parts, cut-to-length items and modified products cannot be returned.

Cancellations & Change Orders

Please notify us of cancellations or changes as soon as possible. Orders can only be cancelled before they have shipped.